Agencies of the U.S. federal bureaucracy are not often effective case studies for the use of cutting-edge technology. If a technology gains a foothold, however, they often ARE great examples of …
NICE was founded in the late 1980s focused on enabling companies to record their contact center interactions. Since then, it has grown organically and via acquisitions into a $1.6 billion enterprise …
By Christopher Vitek, RPA Industry Veteran and Contact Center Specialist In 2021, the banking industry will be subjected to more profit-sucking regulations than ever before. The effects of Covid, the SolarWinds security …
Because of its size, scope and the relatively manual nature of the processes across its many agencies, the U.S. federal government is uniquely positioned to benefit from automation, in general, and …
Most of us were ready to say goodbye to 2020 months ago. The calendar remained stubborn, but the time has finally come, and we are looking ahead to a new year …
The border of Suffolk County, N.Y. is 30 miles east of Manhattan and the county stretches nearly 100 miles to Montauk at the island’s eastern tip. It comprises 10 towns and …
Generally, automation means taking people out of the equation. But for San Francisco-based process orchestration technology provider Tonkean, automating business processes means considering people first. Founder and CEO Sagi Eliyahu’s background …
By Christopher Vitek, RPA Industry Veteran and Contact Center Specialist Over the last five years, chatbots have morphed into Intelligent Virtual Assistants (IVAs) and Robotic Process Automation (RPA) tools have evolved from …
State governments have emerged as a proving ground for RPA technology. And, with 180 different agencies and more than half a million full-time employees, Texas’s is one of the biggest. With …
By Christopher Vitek, RPA Industry Veteran and Contact Center Specialist Justifying the cost of technology solutions for your business can, at times, be challenging. But for contacts centers, just look at the …
