During the Covid-19 pandemic, businesses in virtually every industry showed they were unprepared to handle major unexpected economic shocks. Shutdowns in early March of 2020 resulted in significant shifts in demand, unanticipated supply chain issues, etc. Business leaders who have learned from the pandemic years are focusing on building resilience so they will be able to better navigate future disruption, no matter what shape they take.
A new report from Stamford, Conn.-based consultancy Gartner underscores the need for building resilience and says enhancing process mining capability is one way to achieve it.
The report notes that changing business conditions have led to employees collaborating in very different ways. This has made broken processes more evident and, even at the task or personal level, work must be rebalanced. By discovering exceptions and “shadow operations,” the report says, process mining identifies opportunities for process adaptation and improvement initiatives, including automation.
“Even in non-crisis times, business operations resilience is a competitive advantage,” the report says. “Process mining provides visibility and understanding on actual business operations and processes by applying a set of algorithms to events, resulting in highly adaptable, maintainable and validated process models.”
Regarding automation, process mining, and the intelligence it generates, enables organizations to identify which processes can and should be automated, reveals bottlenecks and inefficiencies in processes and reduces operating costs.