Three automation vets from Accenture have published a book on intelligent automation, its role in the digital transformation of businesses and how to use it to drive value across organizations. As the Covid-19 pandemic brought business disruption into stark relief, corporate leaders have seized on automation as a solution to minimize that disruption in the future.
In The Automation Advantage, authors Dr. Bhaskar Ghosh, Rajendra Prasad and Gayathri Pallail examine how intelligent automation works and give readers a guide on how, in their opinion, to implement it best at scale.
“We’re seeing a dramatic evolution from the era of industrialized automation to a new era of intelligent automation, with the focus shifting from cost savings to new goals around customer experience, business excellence, service improvements, innovations, and smarter strategic decisions,” said Dr. Ghosh. “Infusing automation with intelligent technologies has become one of the most powerful ways companies can boost their top-line performance by using new tools to operate more efficiently, upskill and enhance the performance and productivity of their people, and drive significant bottom-line savings.”