• March 7, 2021

What a Bureaucracy Can Teach the Private Sector about Technology

Agencies of the U.S. federal bureaucracy are not often effective case studies for the use of cutting-edge technology. If a technology gains a foothold, however, they often ARE great examples of …

C-Suite Spotlight: NICE’s Oded Karev

NICE was founded in the late 1980s focused on enabling companies to record their contact center interactions. Since then, it has grown organically and via acquisitions into a $1.6 billion enterprise …

RPA and the Banking Business: 2021 Edition

By Christopher Vitek, RPA Industry Veteran and Contact Center Specialist In 2021, the banking industry will be subjected to more profit-sucking regulations than ever before. The effects of Covid, the SolarWinds security …

Calling the Plays on RPA: Q&A with GSA CFO Gerard Badorrek

Because of its size, scope and the relatively manual nature of the processes across its many agencies, the U.S. federal government is uniquely positioned to benefit from automation, in general, and …

More Articles

What a Bureaucracy Can Teach the Private Sector about Technology

What a Bureaucracy Can Teach the Private Sector about Technology

Agencies of the U.S. federal bureaucracy are not often effective case studies for the use of cutting-edge technology. If a technology gains a foothold, however, they often ARE great examples of …

C-Suite Spotlight: NICE’s Oded Karev

C-Suite Spotlight: NICE’s Oded Karev

NICE was founded in the late 1980s focused on enabling companies to record their contact center interactions. Since then, it has grown organically and via acquisitions into a $1.6 billion enterprise …

RPA and the Banking Business: 2021 Edition

RPA and the Banking Business: 2021 Edition

By Christopher Vitek, RPA Industry Veteran and Contact Center Specialist In 2021, the banking industry will be subjected to more profit-sucking regulations than ever before. The effects of Covid, the SolarWinds security …

Calling the Plays on RPA: Q&A with GSA CFO Gerard Badorrek

Calling the Plays on RPA: Q&A with GSA CFO Gerard Badorrek

Because of its size, scope and the relatively manual nature of the processes across its many agencies, the U.S. federal government is uniquely positioned to benefit from automation, in general, and …

Automation Will Scale New Heights in 2021

Automation Will Scale New Heights in 2021

Most of us were ready to say goodbye to 2020 months ago. The calendar remained stubborn, but the time has finally come, and we are looking ahead to a new year …