Generally, automation means taking people out of the equation. But for San Francisco-based process orchestration technology provider Tonkean, automating business processes means considering people first. Founder and CEO Sagi Eliyahu’s background …
By Christopher Vitek, RPA Industry Veteran and Contact Center Specialist Over the last five years, chatbots have morphed into Intelligent Virtual Assistants (IVAs) and Robotic Process Automation (RPA) tools have evolved from …
State governments have emerged as a proving ground for RPA technology. And, with 180 different agencies and more than half a million full-time employees, Texas’s is one of the biggest. With …
By Christopher Vitek, RPA Industry Veteran and Contact Center Specialist Justifying the cost of technology solutions for your business can, at times, be challenging. But for contacts centers, just look at the …
Fair or unfair, federal agencies in the U.S. have not traditionally been known as nimble organizations living on the cutting edge of technology. The government, however, is embracing RPA. In June …
