• December 2, 2020

C-Suite Spotlight: Tonkean’s Sagi Eliyahu

Generally, automation means taking people out of the equation. But for San Francisco-based process orchestration technology provider Tonkean, automating business processes means considering people first. Founder and CEO Sagi Eliyahu’s background …

IVA & RPA for Your Contact Center: What’s the Difference and Why Use Both?

By Christopher Vitek, RPA Industry Veteran and Contact Center Specialist Over the last five years, chatbots have morphed into Intelligent Virtual Assistants (IVAs) and Robotic Process Automation (RPA) tools have evolved from …

Accelerating RPA Adoption in the Lone Star State: Q&A with Texas DIR’s Krishna Edathil

State governments have emerged as a proving ground for RPA technology. And, with 180 different agencies and more than half a million full-time employees, Texas’s is one of the biggest. With …

ROI for RPA: Contact Centers Reap Outsized Benefits

By Christopher Vitek, RPA Industry Veteran and Contact Center Specialist Justifying the cost of technology solutions for your business can, at times, be challenging. But for contacts centers, just look at the …

More Articles

C-Suite Spotlight: Tonkean’s Sagi Eliyahu

C-Suite Spotlight: Tonkean’s Sagi Eliyahu

Generally, automation means taking people out of the equation. But for San Francisco-based process orchestration technology provider Tonkean, automating business processes means considering people first. Founder and CEO Sagi Eliyahu’s background …

IVA vs RPA for Your Contact Center: What’s the Difference and Why Use Both?

IVA & RPA for Your Contact Center: What’s the Difference and Why Use Both?

By Christopher Vitek, RPA Industry Veteran and Contact Center Specialist Over the last five years, chatbots have morphed into Intelligent Virtual Assistants (IVAs) and Robotic Process Automation (RPA) tools have evolved from …

Accelerating RPA Adoption in the Lone Star State: Q&A with Texas DIR’s Krishna Edathil

Accelerating RPA Adoption in the Lone Star State: Q&A with Texas DIR’s Krishna Edathil

State governments have emerged as a proving ground for RPA technology. And, with 180 different agencies and more than half a million full-time employees, Texas’s is one of the biggest. With …

ROI for RPA: Contact Centers Reap Outsized Benefits

ROI for RPA: Contact Centers Reap Outsized Benefits

By Christopher Vitek, RPA Industry Veteran and Contact Center Specialist Justifying the cost of technology solutions for your business can, at times, be challenging. But for contacts centers, just look at the …

Ahead of the Curve: Q&A with Ron Woody of USDA

Ahead of the Curve: Q&A with Ron Woody of USDA

Fair or unfair, federal agencies in the U.S. have not traditionally been known as nimble organizations living on the cutting edge of technology. The government, however, is embracing RPA. In June …