The Internal Revenue Service (IRS) is one of the largest organizations in the world. The potential for outsized impact to huge enterprises by implementing automation strategies is enormous, and federal agencies in the U.S. government continue to be a valuable test bed that organizations of all kinds can look to for lessons as they try to leverage RPA and intelligent automation.
The IRS, already a heavy user of RPA, announced a recent partnership with RPA technology provider UiPath to further automate processes in its Finance and Procurement divisions. The agency pointed to one of its first forays into RPA in 2020 that resulted in a process, which would have taken a year manually, executed in 72 hours as an enormous success they are looking to replicate
“Both Finance and Procurement are committed to delivering a holistic approach to identifying use cases for robotic process automation and executing across operations for greater time-to-value by transforming lengthy manual processes that take months into minutes of work,” said IRS Assistant Deputy Commissioner for Operations Support and former Chief Procurement Officer Shanna Webbers.
And the IRS is far from the only U.S. government agency demonstrating the power of RPA. The General Services Administration recently updated its State of Federal RPA report that found RPA programs have eliminated 1.4 million hours of low-value work to date across the federal government.