Uniphore, an early mover in conversational service automation, has acquired Jacada, an Atlanta-based provider of AI- and RPA-powered virtual assistants for contact centers. Uniphore said Jacada’s low code/no code platform will make it easier for businesses to automate more customer service interactions in contact centers.
According to the Palo Alto-based company, the acquisition comes as enterprises are interacting with their customers over multiple mediums and modes of communication. And, the market for technology solutions to assist is heavily fragmented across self-service, agent-assist, analytics, security, front-office, back office and RPA products. Acquiring Jacada will enable the combined organization to provide more conversational options from one solution, Uniphore said in a statement.
“We are stoked about joining forces with a team who is both experienced and passionate about contact centers, customer experience, and intelligent automation,” said Yochai Rozenblat, CEO of Jacada. “Looking at what Uniphore has developed across such a wide range of applications and areas, we know that together, we will truly lead the industry in new and exciting ways, combining advanced automation and AI capabilities to deliver solutions that create lasting value and differentiation for our customers.”
Financial terms of the agreement were not disclosed.