• March 29, 2024
Public Sector will Adopt AI to Form ‘Superteams’ in 2021, Says Report

Public Sector will Adopt AI to Form ‘Superteams’ in 2021, Says Report

A new report from global consultancy Deloitte says 2021 will be the year federal agencies incorporate AI into the work of human teams more often and in more ways. According to …

63% of Organizations Actively Deploying RPA, Says Report

63% of Organizations Actively Deploying RPA, Says Report

Nearly two thirds of organizations globally have active RPA initiatives that have produced an average ROI of 250 percent, according to the results of a new study. Bay Area RPA technology …

NICE Unveils Formal Code of Ethics for RPA and Intelligent Automation

NICE Unveils Formal Code of Ethics for RPA and Intelligent Automation

Hoboken, N.J.-based software provider NICE has formalized a code of ethics around RPA and intelligent automation it says is an industry first. The company’s Robo-Ethical framework comprises five guiding principles companies …

RPA Company Analyzes Contact Center Agent Complaints on Social Media for Ways to Reduce Their Stress

RPA Company Analyzes Contact Center Agent Complaints on Social Media for Ways to Reduce Their Stress

Jacada, an Atlanta-based provider of AI- and RPA-powered virtual assistants for contact centers has analyzed conversations and posts from call center employees on various social media platforms and forums. The company …

Last-mile Delivery for RPA

Last-mile Delivery for RPA

Frank appraisals of the current state of RPA are encouraging. According to Stamford, Conn.-based consultancy Gartner, revenue from RPA software sales will grow nearly 20 percent in 2021 to $1.89 billion. …