While automation pros and end users are working out how to implement the most recent AI-powered platforms, employees globally are increasingly concerned about how it will affect their careers and lives. …
As the market for AI-powered intelligent automation grows, the component technologies of the platforms that deliver it are becoming more complex. Intelligent Document Processing (IDP), a capability that has existed on …
Greenlight Consulting has built its reputation by spotting opportunity early and adapting fast. The company, which has evolved from its roots in quality assurance to delivering enterprise grade automation and AI …
Mark Geene understands there’s a big difference between an agent that books your personal travel and one that processes a million claims a month for a health insurer. The distinction matters …
In 2003, Mihir Shukla had just navigated the late 1990s tech boom having been involved in early iterations of two pioneers of internet search: Netscape and Infoseek. Trained as a software …
NiCE, founded in the late 1980s to provide recording technology for the nascent call center industry, made an acquisition this week that bolsters its core customer service offering. The Hoboken, N.J.-based …
In October of 2024, the independent U.S. arm of global consulting giant Baker Tilly acquired an automation services company based in Reston, Va. called Alirrium. As a global consultancy, delivering digital …
Platforms that automate business processes have undergone significant change since Automation Today began covering the space in the late 2010s. But, as they have evolved to include technologies from natural language …
Information security and data protection are ever-present challenges that affect every business and are woven into every process that makes them run. When organizations make the decision to automate those processes, …
While the introduction of large language models (LLMs) has infiltrated a wide range of business systems, including process automation technology, and it’s cousin, agentic AI is beginning to do the same, …
