By Christopher Vitek, RPA Industry Veteran and Contact Center Specialist Over the last five years, chatbots have morphed into Intelligent Virtual Assistants (IVAs) and Robotic Process Automation (RPA) tools have evolved from …
State governments have emerged as a proving ground for RPA technology. And, with 180 different agencies and more than half a million full-time employees, Texas’s is one of the biggest. With …
By Christopher Vitek, RPA Industry Veteran and Contact Center Specialist Justifying the cost of technology solutions for your business can, at times, be challenging. But for contacts centers, just look at the …
Fair or unfair, federal agencies in the U.S. have not traditionally been known as nimble organizations living on the cutting edge of technology. The government, however, is embracing RPA. In June …
Dear RPA Today Community – We’re very excited to share with the entire RPA Today network our latest co-branded white paper. Along with enterprise technology company Appian, RPA Today has produced …
Sometimes a crisis reveals a new path. For the New Jersey court system and its CIO, Jack McCarthy, what started as a small experiment with RPA, blossomed into a movement as …
By Christopher Vitek, RPA Industry Veteran and Contact Center Specialist. IBM debuted its first commercially available computer, the Model 701, on April 7, 1953. Shortly after that the first Information Technology …
In 2017, the NASA Shared Services Center (NSSC) established the U.S. space agency’s first RPA program. NASA established the Intelligent Automation Services unit under the direction of the Automation Management Services …
Larger technology firms continue to gobble up RPA startups, hoping to augment their solutions with automation. The most recent example is Cleveland-based content services provider Hyland acquiring German RPA firm Another …
In the past year, several enterprise software behemoths have entered the RPA space through acquisition or significantly bolstered their presence including Microsoft, IBM and SAP. Published reports indicate that another software …
