• March 28, 2024
C-Suite Spotlight: NICE’s Barry Cooper

C-Suite Spotlight: NICE’s Barry Cooper

In the late 1980s, as call centers were becoming the main point of customer service contact for organizations, NICE was founded to offer solutions for recording those interactions. When the company …

Vista Equity Acquires Blue Prism for $1.5 Billion

Vista Equity Acquires Blue Prism for $1.5 Billion

One of the two firms that had been rumored to be in talks with Blue Prism has agreed to acquire the London-based RPA technology provider for $1.5 billion (£1.1 billion), according …

Citizen Development: Organizational Change and Democratizing RPA in State Government

Citizen Development: Organizational Change and Democratizing RPA in State Government

The notion of non-technical employees creating business applications outside the purview and control of IT can be very uncomfortable for CIOs. But, as more organizations implement low- and no-code RPA software …

Chatbots in Healthcare: Six Use Cases

Chatbots in Healthcare: Six Use Cases

By Joe Nieto, Director of Customer Engagement for Healthcare, Element Blue In 2020, U.S. hospitals and health systems totaled an estimated $323 billion in pandemic-related losses, leaving nearly half of them …

Automate the Automatable: How Federal and State Agencies are Blazing an RPA Trail for the Private Sector

Automate the Automatable: How Federal and State Agencies are Blazing an RPA Trail for the Private Sector

For generations, federal, state and local government agencies in the U.S. have suffered from the perception they are cumbersome, inefficient organizations that are unwilling to invest in cutting-edge technology private sector …

KeyBank: A Digitization Journey

KeyBank: A Digitization Journey

At KeyBank, digitization is all about simplifying services and processes.  Digitization can take the form of process re-engineering, extending applications used, and/or RPA. “The more we digitize, the more seamless the …

Virginia Commits to RPA Statewide

Virginia Commits to RPA Statewide

The Virginia Information Technologies Agency (VITA), the executive department responsible for providing information technology services to other Virginia state agencies, has launched what it claims is the first public sector end-to-end …

Last-mile Delivery for RPA

Last-mile Delivery for RPA

Frank appraisals of the current state of RPA are encouraging. According to Stamford, Conn.-based consultancy Gartner, revenue from RPA software sales will grow nearly 20 percent in 2021 to $1.89 billion. …

New White Paper Details How Familiar Brands Got Started with RPA

New White Paper Details How Familiar Brands Got Started with RPA

Despite the relative popularity of RPA, it is still a nascent technology that requires resources and expertise to implement. Even companies that have recognized the benefits of automation and understand the …

AI + RPA = First-in-the-Nation Solution for Palm Beach County Clerk of the Circuit Court

AI + RPA = First-In-The-Nation Solution For Palm Beach County Clerk Of The Circuit Court

For those raised on television and movies, the notion of a county court evokes images of stately brick buildings and folksy attorneys in seersucker suits. What doesn’t spring to mind is …