Despite the prevalence of the term “citizen developer” attached to RPA in recent years, IT teams are still leading the charge on process automation, according to the results of a new survey. Parsippany, N.J.-based RPA services provider Macrosoft found that familiarity with RPA among business leaders still has room for growth.
According to the report, about a third of corporate executives have a good or deep understanding of the strategic need for RPA. Nearly half have some information about RPA and 12 percent have never heard of it.
“Acceptance and implementation of RPA continues to grow at an accelerated rate. Unfortunately, this seems to be led by the technology community more than the business community,” Macrosoft said in its analysis of the data. “This is a case of tail wagging the dog. Business leaders need to learn and embrace RPA to help advance companies to deal with the ever-growing client expectations of immediate round the clock support with fast, error-free execution.”
Other key finding in the survey include:
- Processes that can be quantified in terms of measurable savings were ranked the best suited for implementation of RPA.
- Finance and Accounting were rated highest for implementation of RPA as it is extremely precise, and rule driven. Lowest on the list was customer service which tends to be highly nuanced based on the individual situation.
- Respondents believe that, once implemented, maintaining RPA applications is faster and easier than originally anticipated.
To download a copy of the full report, click here.