At a recent gathering of executives from U.S. credit unions, operations and member experience managers got a crash course on RPA and how it can improve some of the challenges faced by this particular area of financial services. Addressing a breakout session of the CUNA Operations & Member Experience Council Conference in Chicago, Paul Bruning of RPA provider UiPath noted that automation with the introduction of artificial intelligence and machine learning can be used for an increasing number of tasks. Once reserved for the back office, RPA is moving closer to customers, Bruning told the group.
“We’re seeing more of those opportunities move across the transaction life cycle closer to the front office,” he said. “For example, UiPath’s clients are using automation in areas such as risk and compliance because automated processes are virtually error free compared with manual processes.”