• September 16, 2021
Salesforce’s MuleSoft Acquires German RPA Provider Servicetrace

The consolidation of the RPA industry continued this week as yet another RPA technology provider—this time German software company Servicetrace—was gobbled up by an enterprise software juggernaut. Salesforce, which had been rumored a year ago to be on the hunt for an RPA provider, announced its MuleSoft subsidiary will be integrating Servicetrace’s automation platform into its offering.

Nearly every organization is prioritizing workflow automation, according to MuleSoft CEO Brent Hayward, who noted that digital transformation has resulted in more data from more systems than ever before. That has created a hurdle for RPA implementation that MuleSoft believes makes RPA a great fit for the combined organization.

“Companies face the challenge of securely integrating, automating, and managing workflows across multiple silos of data and systems,” Hayward wrote in a blog post announcing the acquisition. “The combination of integration, API management, and automation is required for companies to scale and increase the speed of work—from streamlining sales operations to speeding up customer case resolution. And that’s why we’re thrilled to bring together Servicetrace’s leading RPA solution with our leading API and integration platform.”

Hayward said the companies expect the acquisition to close by Oct. 31, 2021. Financial terms of the agreement were not disclosed.