In partnership with NICE we have created a dedicated space on our website for information & perspective from the NICE team.
This White Paper highlights new research from NICE & the Everest Group. It explores the attended RPA journey from an enterprise practitioner’s perspective and identifies capabilities that matter to businesses, such as key adoption drivers, barriers to scaling, and best practices.
See how you can quickly identify, automate and optimize processes with NEVA Discover’s AI-powered automation discovery.
What is the best approach for process automation discovery – both!
See why in this video.
Contact center agents are under constant pressure to meet many, sometimes conflicting, KPIs like adhering to company policies while focusing on the customer experience. An attended automation bot can help mitigate that by acting as the CSRs’ personal helper and keeping them within the guardrails of internal policies and external regulations.
NEVA, NICE Attended Automation bot, enables call center operations to dramatically increase first contact resolution and eliminate errors, by providing CSRs with all the info they need to reach quick, full resolution.