Most efforts by governments to set guardrails around the ethical and legal use of artificial intelligence are in their infancy. While the risks and benefits of the technology are being debated, …
The potential cost savings and productivity gains associated with using software to automate business processes have always caused concern among workers and advocates for human labor. Businesses that want to share …
The Everest Group, a global technology consultant based in Dallas, has released its annual evaluation of the task mining software market with a minor shakeup at the top. The company, which …
As the quest for productivity and cost savings continues to drive intelligent automation software, robotic process automation technology is becoming a more important and established tool. For the fifth year in …
The Everest Group, a global technology consultant based in Dallas, has released its annual evaluation of the process mining software market. The company, which produces a “PEAK Matrix” report for dozens …
Last year, less than two percent of contact center interactions between customers and agents were automated, according to global consultancy Gartner. By 2026, the Stamford, Conn.-based firm predicts that number will …
As technology enabling organizations to automate business processes proliferates, adjacent tech that provides greater visibility into the processes themselves—process mining—has gained momentum and is being integrated into the software offerings of …
Cambridge, Mass.-based consultancy Forrester has released its most recent Wave report identifying and evaluating the top 15 providers in the RPA space. The report compiles scores for RPA technology providers based …
Quadrant Knowledge Solutions, a global technology consultant based in India, has released its annual evaluation of the intelligent document processing (IDP) software market. The company, which produces a “SPARK Matrix” report for dozens …
Intelligent automation technology provider Kofax has appointed Matthew Thompson to lead its business in Asia Pacific and Japan. Thompson, an Australian based in Singapore has served in senior roles in the …
