• July 27, 2021
What a Bureaucracy Can Teach the Private Sector about Technology

Agencies of the U.S. federal bureaucracy are not often effective case studies for the use of cutting-edge technology. If a technology gains a foothold, however, they often ARE great examples of how to achieve scale.

The U.S. federal government is one of the largest consumers of RPA in the world. In November, the General Services Administration (GSA) produced a comprehensive report of RPA use by the government. The document, The State of Federal RPA, noted the technology saved government agencies around 850,000 hours in 2020 and that its approach to RPA is rapidly maturing.

The report also specifically highlighted five agencies that have had the most success implementing RPA programs. The GSA’s Community of Practice has held up these agencies as models for others in the federal government. They could just as easily be held up to end users in the private sector, many of which are chasing the efficiencies their public-sector cousins have found.

Each agency has achieved what the GSA refers to as Level 4 Maturity (by reaching milestones including 50-100 automations in production, at least 150,000 hours of workload reduction per year, agency-wide processes automation, robust pipeline of projects, cloud platform delivery and more).

Since companies active in the automation and RPA space can apply the lessons learned by these government agencies, RPA Today summarized the “program showcases” devoted to each of the GSA success stories for learnings organizations can apply to their own programs that will perhaps enable them to similarly scale. (Click the links below to read the full articles.)


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